We listen
and respond

About us

The Highfield Group is a global leader in regulated and work-based learning qualifications, end-point assessment, training materials and e-learning, and the winner of the Queen’s Award for Enterprise.

It is one of the UK’s top six awarding organisations and is actively involved in the development of the UK workforce and productivity, as well as contributing to government plans for three million apprenticeships by 2020 and the switchover to the new apprenticeship standards.

The Group offers hundreds of publications and titles with over two million sales per annum.

Additionally, it has developed 250-plus qualifications that cover a wide variety of industries including customer service, food safety, health and safety, licensing, security, stewarding, retail, logistics, catering and hospitality through its regulated examination board.

The Highfield Group is comprised of five distinct brands:

  • Highfield Qualifications - qualifications and apprenticeships, awarding organisation (AO)
  • Highfield International – publisher of learning resources
  • Highfield e-learning - developer of e-learning, e-assessment and learner management systems
  • Highfield Assessment – apprentice assessment organisation (AAO)
  • Highfield MEA – international operations, based in Dubai

Our vision is to set the global standard or listening and responding. To ensure that we reach this goal, Highfield is founded on four core values: quality, value, service and integrity. These values form the cornerstone of everything we do and allow us to provide an exceptional
customer experience.

Our values

These values form the cornerstone of everything we do and allow us to provide our centres with an exceptional customer experience from the moment they contact us.

Quality

Since 1982 Highfield has been renowned for providing high quality support to its customers and learners. This is due to:

  • only using the very best subject matter experts who truly understand the end-user.
  • using our in-house film, IT, design team and illustrators.
  • regularly updating our materials.
  • using the best available resources.

Value

We understand the most important aspects of what our centres need when it comes to delivering our qualifications, which are among the most competitively priced within the market. However, we will not be beaten for value. We concentrate on the areas important to our clients, including dedicated customer support, exceptional supporting documentation and unbeatable service and turnaround times.

Service

We answer our phone within three-rings and you will receive your examination results within seven working days (although we are currently working to an average of four working days). Our customer service standards are recognised as being among the best in the world.

Integrity

We have family values, and promise to provide our centres with accurate and honest information at all times. We will always advise on the best solution for your centre, including the type and level of qualification required. We never put profit before good advice.